The Bureau of Meteorology (BOM) has managed to spend $96 million of your money on a new website including live radar images that is a step backward.

I’ve been hearing from countless Australians who are not happy with the “new and improved” site. It’s harder to navigate, requires more clicks to find basic data and has stripped away the topographical detail that people actually rely on.

If a private company delivered a product this bad after spending nearly $100 million, heads would roll.

I asked the BOM: has anyone been fired, demoted, or even counselled for this failure?

The answer was a lot of nothing really. I did manage to get one win for common sense: The Bureau has committed to keeping the old radar site active until the new one is actually fit for purpose.

— Senate Estimates | February 2026

Transcript

Senator Roberts: Let’s go back to the new weather radar. Implementation of the new weather radar has been a failure. Has anyone been fired for wasting $96 million of taxpayers’ money?

Senator Watt: We went over this at the last estimates hearing. I think you were talking about the change to the bureau’s website rather than a weather radar.

Senator Roberts: The new website.

Senator Watt: Yes. It was explained at the last hearing that the portion of money attributable to the website costs was partly about an overall systems upgrade across the bureau’s meteorology systems in general. So, with that introduction, Dr Minchin might want to—

Senator Roberts: Minister, it has tarnished the reputation of the BOM.

Senator Watt: I understand that.

Senator Roberts: It has made a lot of people unhappy with the BOM’s service, so I’m wondering if anyone’s been counselled, demoted or had a note put on their service record for this failure.

Senator Watt: I’d need to have Dr Minchin answer.

Dr Minchin: Senator, I’m not aware of anyone being fired or demoted on this basis.

Senator Roberts: Chastised?

Dr Minchin: Senator, as I think you may be aware, I joined the bureau about three weeks after the website was launched. My focus as CEO is on moving forward, and, as I said at last hearing, I accepted that the website redesign had not met all users’ needs and that we were working hard with the team on addressing the feedback that we’ve received. We’ve received significant feedback from the Australian community and we are actively working on making releases to the website to improve it to meet people’s expectations. My philosophy on this as CEO is that I have a very committed team, who are working incredibly hard to meet the Australian public’s expectations. That doesn’t mean we get it right all the time, and I’m very confident that the team is totally focused on the task of improving Australians’ access to weather information, including through upgrades to the website as it goes forward.

Senator Roberts: I accept, Dr Minchin, that sometimes it’s not appropriate to chastise until you know the source of the problem, but has anyone been questioned about it? Have you done an investigation into it? It seems to be significant funds, and you’ve got to make sure that it doesn’t happen again. What reassurance can you give us that it won’t happen again?

Dr Minchin: What I can say is I don’t believe the website is a complete failure, and I’ve been public in saying that before. I think what has happened is it’s met 80 to 90 per cent of its intended outcomes and it’s missed the boat on a few key user experiences for some parts of the community, and we are working hard on addressing those. It’s clear the radar is part of the assessment. We moved quickly to adjust the view of the radar to improve that. We’ve made adjustments to the navigation of the website and we have a number of other rollouts happening over the next few months that will improve that. I can absolutely assure you that the team within the bureau are really dedicated to their task and are totally focused on improving the situation so that all Australians can have access to the weather data that they require.

Senator Roberts: Have you required contractors to complete the fixes for free, owing to their failure, or are you throwing more money from taxpayers at the problem? Are you rewarding contractors for failing?

Dr Minchin: You’ve categorised this as a contractor failure. The contractors have done what we asked them to do. What I think is very clear is we did not get all of the user experience testing and did not capture all of the subsequent detail and feedback that we’ve received from the community. So we’re working hard on addressing that. That will inevitably require investment, but that investment was already planned for as part of the website release. We always knew that there would be fixes that would be required. What probably caught the bureau a little bit unawares was the extent of the feedback that we received, but we’re working through that very actively.

Senator Roberts: It was pretty strong. If we look at topography, the colour graduations used to be based on topography, and now the national parks are just all green. Did the people who did the map understand topography?

Dr Minchin: Sorry, Senator, are you referring to the radar map?

Senator Roberts: Yes, I’m sorry.

Dr Minchin: The background to the radar map is a compromise, always, of the features that are of interest for the community—primarily about the townships. We are adjusting that. Just as one example of an upcoming upgrade, we will be bringing that into line with our iPhone and Android app that actually shows a background of the reach of the radars as well. So it will be clear where radar coverage exists and where it does not within the country. That’s an evolving process. I should also highlight that the public can choose their view of what appears on that map through various choices in the settings of the map view.

Senator Roberts: I’m told that the old map, which did show topography colour gradations, is appearing to visitors who search something like ‘weather Brisbane’, rather the new site, but the address is the new site. Have you gone back to using the old site for certain functions?

Dr Minchin: I think what you’re referring to is that there are a number of third-party providers who provide our radar data and other information through their applications. They receive those through our FTP service. They don’t access it directly from the website. In some cases they choose to visualise that data differently to the way that the bureau chooses to do that. I think that’s actually a good thing, meeting different user needs out in the community. They’re still accessing the same information, but it is, as I said, coming through our registered user services, which are not through the website itself.

Senator Roberts: Usability of the website is poor. Users are complaining that it takes multiple clicks to see what used to be available at a glance. What timeframe can you give people for getting the new site up to the standard of the old site?

Dr Minchin: There are ongoing releases happening over the next few months. We accept, as I said, that some users have found aspects of the website difficult and have been providing feedback on that. Another good example is navigation. We’ll be rolling out the ability to navigate by postcode in one of the next releases. We’re continually bringing those updates on board so that, as we get feedback about what is useful to the community to make their experience with the website better, we’re acting on that and we’re rolling that out with regular updates.

Senator Roberts: So what timeframe can you provide for getting the new site up to the standard of the old site, so that people will know?

Dr Minchin: I don’t accept that we’re trying to reach the standard of the old site, because the old site was a problem. It was very difficult to navigate. It was inaccessible to many sectors of the community. Website updates will never finish. As new information and new products come on board, we will continue developing the website. But we are hoping to address most of the major tranches of concern in releases over the next six months.

Senator Roberts: The old radar is still available on the ‘reg’ subdomain, I’m told. Will you give an undertaking that the old site will remain available until the new site can be made to work?

Dr Minchin: We certainly will not be turning off our ‘reg’ capability until we are confident that the Australian community are comfortable with our new radar capability. Senator Roberts: Thank you.