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One Nation agrees with the sentiment behind the Competition and Consumer Amendment (Make Price Gouging Illegal) Bill 2024. Coles and Woolworths have morphed from trusted Australian grocery stores into greedy, shareholder-driven machines that have rightfully become the most disliked brands in the country.

While we support the goal of reining them in, we cannot support this specific bill for several reasons:

✔️ Free enterprise is doing what it does best — punishing greed. We see Amazon partnering with Harris Farm to deliver fresh food and independent retailers like IGA and Supabarn are treating customers like they matter.

✔️ We don’t need more poorly worded regulations. What we need is the ACCC and the Labor government to grow a spine and enforce the laws we already have. The supermarkets are already using deceptive “specials” to manipulate prices and the fines they receive are a pittance.

✔️ If we’re going to talk about price gouging, let’s talk about the government. Between $70 cigarette packets, fuel excise, and skyrocketing energy bills, the government is the biggest price gouger of all.

This bill won’t help the Aussie family at the checkout.

Instead, it will simply create a goldmine for lawyers. And with their deep pockets, Coles and Woolworths will be the ones who will walk away winning while the customers lose.

One Nation supports the “principle” of stopping corporate greed, however we completely oppose this flawed implementation.

STOP making new, ineffective laws and start enforcing the ones that actually hold these giant corporations to account.

Transcript

One Nation agrees with the motivation behind the Competition and Consumer Amendment (Make Price Gouging Illegal) Bill 2024. Coles and Woolies have far too much market power and they’re exercising that power in a way that benefits their shareholders, not their customers. With BlackRock Inc. holding influential positions in the share registers of these once fine companies, rapacious greed was always going to be the outcome. The accent here, though, is on the fundamental mistake Coles and Woolies are making, which is to exercise market power for the benefit of their shareholders, not their customers. Customers have been given notice. Coles and Woolies, once trusted and respected names, are now the two most disliked brand names in the Australian corporate scene. What a fall from grace!  

This abuse of market power has caused customers to migrate to new options, so the market’s coming to the rescue. In a stunning rebuke to Coles and Woolworths, Amazon has now paired with Harris Farm to add fresh food to Amazon. Amazon now offers same-day and next-day delivery of Harris Farm products—including meat, dairy, eggs and fresh produce—to over 80 suburbs in Sydney’s inner city, inner west and surrounds. This will use specialised insulated chilled packaging via Amazon Flex for freshness. Harris Farm already had its own online store and partnered with Uber Direct for quick store based same-day delivery prior to this happening. That’s the beauty of free enterprise competition. If one retailer turns a cynical and greedy operation, this creates an opportunity for someone else. And Coles and Woolies will be done.  

If you haven’t been into your local Harris Farm, IGA or Supabarn lately, I suggest you do that because Coles and Woolies have put their prices up much more than the inflation rate would justify, and the independent retailers have not. The price difference now is almost negligible, and you still get served by human beings. Fancy that—a human being serving! A retailer who values the customers wants to treat them as human—what a refreshing change! The 25c paper bags don’t fall apart, but the Coles and Woolies’ paper-thin rubbish bags faint with fright when confronted with an escalator or steps on the way back to your car. We’ve all had this happen.  

The existing regulations need to be policed before we add new ones, especially ones as poorly worded as this bill. Seriously, this bill could mean anything. The ACCC conducted an inquiry into deceptive price advertising by Coles and Woolies and found they’re using specials to put the price of a product up, then down and then up again in a way that leaves the public confused as to the real price. And the public is learning from this. They know that Coles and Woolies are not focused on customers; they’re focused on their BlackRock Inc. investors. They exploit the confusion to put the prices up further. They were fined a pittance and they’re still doing it. Surely we have laws already to bring these companies to heel. This Labor government needs to grow a bloody spine and just enforce the laws. You’re not enforcing the laws, and then you’re quite often wanting more. How much have Coles and Woolies donated to the ALP in recent years?  

While we are on the subject of price gouging, will this bill cover price gouging by the government? Seventy dollars for a packet of cigarettes is price gouging. Fuel excise, the fees on passports, energy bills, insurance, strata fees—these are price gouging One Nation supports the principle but completely opposes the implementation. This bill won’t do anything except create a lawyers’ picnic that Coles and Woolies will win. It will be a lawyers’ picnic, and the customers will lose. 

There’s nothing worse than spending tens of thousands of dollars on a car for it to breakdown after its driven out of the dealership. Unfortunately, lots of Australians are left without any help when this happens.

I asked the Australian Competition and Consumer Commission (ACCC) about what they’re doing to protect Australians who end up in this situation.

The protections in place aren’t good enough. One Nation believes every Australian should be able to get an easy refund if their new car breaks down.

Transcript

Senator ROBERTS: Thank you for appearing tonight. I’m pleased to hear you say in your opening statement that the cost of living is important and that competition impacts the cost of living. I’d like to understand a little bit about the motor vehicle industry and your involvement in it. There seems to be some systematic level of ‘lemon’ cars being sold by some manufacturers. If they feel there are no consequences for selling dodgy products, won’t that have a significant impact on competition in the motor vehicle industry?

Ms Cass-Gottlieb: This is an important issue that the ACCC and the state and territory consumer protection regulators are very engaged in. In terms of a range of new vehicles, they are each subject to consumer guarantees so that there is an underpinning of fitness for purpose and that they meet the qualities and specifications on which they’ve been sold. The ACCC is seeking, and the government has announced, reforms to the law such that if there are contraventions of a guarantee, including on a motor vehicle, the ACCC can take action not solely to require giving a consumer the remedy, which currently is an action that can be taken—

Senator ROBERTS: ACCC can do that?

Ms Cass-Gottlieb: We can. However, consumers find it very difficult to do so. We find it is a poor way to get actual compliance. The law reform proposes that that will actually be a breach of our act. Where you see repeated indications of this, that we can seek significant penalties as well as consumer remediation—it is reported to us and to state and territory regulators that this is a problem particularly a problem for low-income families and consumers, and it is a problem we seek to take action on with the states and territories. Being able to take action for a serious and systemic breach and to get significant penalties will be the best deterrence.

Senator ROBERTS: In other words, you will strengthen your provisions and add provisions to it.

Ms Cass-Gottlieb: Yes. That is what we are seeking.

Senator ROBERTS: Specifically because you’re aware there are systemic quality issues among some manufacturers.

Ms Cass-Gottlieb: Exactly.

Mr Greiss: We’ve also taken, over the years, quite a number of actions for those types of systemic issues against a number of car manufacturers—Ford and Mazda, just to name two. They are very intensive exercises,
very resource intensive. As the chair just pointed out, the ability to penalise for failure to abide by the consumer guarantees will be a very important reform.

Senator ROBERTS: That was a comprehensive answer; thank you very much.